Terms & Conditions | Herself Health

Last Updated: July 11, 2026

Welcome to the website of Herself Health (the “Practice,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website (the “Site”). By using this Site, or by clicking or tapping to accept these Terms, you confirm that you have read, understood, and agree to be bound by them, including the binding arbitration agreement, class action waiver, and jury trial waiver in Section 10, and you acknowledge the data practices in our Privacy Policy (including first-party analytics unless you Reject, and advertising technologies only if you Accept). If you do not agree, please do not use the Site.

Summary: This website is for general information only — it is not medical advice and does not create a doctor-patient relationship. It is meant for Minnesota residents.

Do not use it for emergencies; call 911.

Section 10 includes an arbitration agreement and class action waiver that affect your legal rights — but it does NOT apply to medical malpractice or injury claims, and you can opt out within 30 days. Your California privacy rights under the CCPA are not waived by these Terms.

1. Information Only; No Medical Advice

The general information on this Site — including text, graphics, images, and other materials (“Content”) — is provided for general educational and informational purposes. It is not a substitute for the individualized medical advice, diagnosis, or treatment you receive from your own physician or qualified health provider, and it is not tailored to any individual’s circumstances.

Always seek the advice of your physician or another qualified health provider with any questions about a medical condition, and never disregard professional medical advice or delay seeking it because of something you read on this Site. If you are a patient of the Practice, individualized advice about your care comes through your treatment relationship and secure patient channels — not through the general Content on this Site.

2. No Doctor-Patient Relationship Through the Website

Using the general, public parts of this Site — including reading Content or submitting a contact form — does not, by itself, create a physician-patient relationship where one does not already exist. That relationship is established through our patient intake and acceptance process and an initial clinical evaluation. If you are already a patient, your existing relationship is governed by your care arrangement and applicable law, and nothing on this Site changes or limits it.

3. No Use for Medical Emergencies

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.

This Site and its contact features are not monitored for medical emergencies and must not be used for urgent health matters.

4. Cookies, Analytics, and Advertising

Summary: We use PostHog as first-party analytics (served through our domain, under a HIPAA business associate agreement, and not connected to advertising platforms).

PostHog runs unless you choose “Reject” or your browser sends a Global Privacy Control signal.

Google Analytics, Google Tag Manager, and advertising pixels load only if you affirmatively choose “Accept.”

We do not sell your information. If you are uncomfortable with these practices, do not use the Site.

When you first visit the Site, we show a consent banner that links to our Privacy Policy and lets you Accept or Reject cookies and tracking technologies. You can change your choice at any time through our consent tool.

First-party analytics (PostHog) — until you Reject

We use PostHog to understand how visitors use the Site and to improve it. PostHog is our first-party analytics service provider: it is reverse-proxied through our domain, operates under a business associate agreement, and is not connected to third-party advertising platforms.

We do not sell PostHog data and do not use it for cross-context behavioral advertising.

PostHog runs unless you Reject or send a GPC signal.

Third-party analytics and advertising (only after you Accept)

Only after you Accept, we may use third-party tools such as Google Analytics 4, Google Tag Manager, Google Ads, and the Meta (Facebook/Instagram) pixel for analytics measurement and for our own advertising. These do not load if you Reject, and they never operate on pages that present or collect medical or condition-specific information. Advertising use requires your affirmative Accept — it is not passive.

Pages with health information

On any page that presents or collects medical or condition-specific information, your information is never shared with a third party that has not signed a business associate agreement with us. Advertising technologies and non-BAA third-party analytics — including Google Analytics and Google Tag Manager — do not run on, or receive information from, those pages. PostHog may operate there only as our first-party analytics service provider under a BAA, subject to your Reject or GPC choice.

We use information for our own operations; we do not sell it

As a healthcare provider, we use the information collected through these technologies for our own healthcare and business operations. We do not sell your information. We do not disclose it to third parties for their own independent purposes, except to service providers acting on our behalf (and, where applicable, under a business associate agreement), to advertising or third-party analytics providers only to the extent you Accept, and as required by United States law.

Under California law, disclosures to advertising platforms after you Accept may constitute “sharing” for cross-context behavioral advertising.

Your choices

You may Accept or Reject via the consent banner, change your choice later in the consent tool, and use browser controls. We honor GPC. Rejecting or sending GPC means we will not use PostHog first-party analytics as described and will not load third-party analytics or advertising technologies.

Electronic communications; if you object, do not use the Site

You understand that Site interactions may be processed by us and our service providers for security, operations, and first-party analytics as described in our Privacy Policy, and that advertising and third-party analytics tags load only after you Accept. If you do not consent to those practices, stop using the Site, choose Reject, or enable GPC.

Your rights under the California Consumer Privacy Act, as amended (Cal. Civ. Code §§ 1798.100 et seq.), are not waived by these Terms. You may exercise those rights as described in our Privacy Policy at any time.

5. Contact Form, Email, Text, and Recorded Calls

The “Contact Us” form is for general, non-medical questions only. Messages sent through the form, and standard email and text messages, are not encrypted and are not secure. Please do not send confidential or personal health information through the contact form, standard email, or text message. By submitting information, you accept the security risks of unencrypted electronic communication.

If you call us, we may monitor or record the call for quality, training, and recordkeeping. Before recording, we will tell you that the call may be recorded, and you may ask us not to record or may choose not to continue the call. If you are calling from outside Minnesota, this notice is intended to satisfy the consent requirements of states that require all parties to consent to recording.

6. We Serve Minnesota Only

The providers at the Practice are licensed to practice medicine only in the State of Minnesota, and the Practice offers services only to individuals physically located in Minnesota. This Site is directed solely to Minnesota residents.

The Practice does not target, solicit, advertise to, or direct its Site, Content, services, or marketing to residents of any other state, and does not intend to avail itself of the laws, forums, or markets of any other state. The fact that this Site can be reached from other places does not reflect any intent to do business there. Any access from outside Minnesota is at the user’s own initiative and risk, and the user is responsible for following local laws. We make no representation that the Site or Content is appropriate or available for use outside Minnesota.

7. No Guarantee of Outcomes

Descriptions of services, patient testimonials, and other Content on this Site are not a guarantee or warranty of any particular outcome for your medical condition. Medical results are unique to each patient and depend on many individual factors.

8. Third-Party Links

This Site may link to third-party websites for your convenience. We are not responsible for the content, security, or privacy practices of linked sites, and a link does not imply our endorsement. Your use of third-party websites is at your own risk.

9. Our Content

All Content on this Site is the property of the Practice or its licensors and is protected by United States copyright and other intellectual property laws. You may not reproduce, distribute, display, or otherwise use this Content without our express prior written permission.

10. Dispute Resolution; Arbitration; Class Action Waiver; Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. FOR THE DISPUTES IT COVERS, IT REQUIRES YOU AND THE PRACTICE TO RESOLVE THEM THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. IT DOES NOT APPLY TO EXCLUDED CLAIMS, INCLUDING MEDICAL MALPRACTICE, PROFESSIONAL NEGLIGENCE, PERSONAL INJURY, OR WRONGFUL DEATH. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED BELOW.

10.1 Federal Arbitration Act

This Section involves interstate commerce and is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.). To the extent state arbitration law applies, the Minnesota Revised Uniform Arbitration Act (Minn. Stat. ch. 572B) applies in a way consistent with the Federal Arbitration Act.

10.2 Covered Claims

Except for Excluded Claims (Section 10.3) and subject to your right to opt out (Section 10.8), you and the Practice agree that any dispute, claim, or controversy arising out of or relating to: (a) your access to or use of the Site or Content; (b) these Terms or any prior version, including their existence, validity, interpretation, breach, or termination; (c) any communications between you and the Practice through or relating to the Site; or (d) any statutory or common-law claim arising out of or relating to your access to or use of the Site (each, a “Covered Claim”) will be resolved exclusively by binding individual arbitration, and not in court, except as provided in this Section.

10.3 Excluded Claims

This Section does NOT apply to the following “Excluded Claims”: (a) any claim of medical malpractice, professional negligence, bodily or personal injury, or wrongful death arising from or relating to clinical care or treatment; (b) any claim that may be brought in a Minnesota small-claims court, so long as it stays there and proceeds only on an individual basis; and (c) any claim to enforce or protect, or concerning the validity of, intellectual property rights. Nothing here requires arbitration of any claim that, as a matter of law, cannot be subject to a pre-dispute arbitration agreement.

10.4 Talk to Us First

Before starting arbitration, the party raising a claim will give the other written notice describing the claim and the relief sought (notice to the Practice goes to the address in Section 10.9), and the parties will try in good faith to resolve it for at least sixty (60) days. This step is important and may be enforced by a court.

10.5 How Arbitration Works

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (as modified by these Terms), before a single neutral arbitrator. Unless the parties agree otherwise, any in-person hearing will take place in the Minnesota county where you live, with phone or video participation allowed to the fullest extent the rules permit.

To reduce your cost of pursuing a Covered Claim, the Practice will pay any filing, administrative, or arbitrator fees that exceed what it would have cost you to file the same claim in a Minnesota state court, unless the arbitrator finds the claim frivolous. Each party otherwise pays its own attorney’s fees and costs, except where a statute that applies to the claim provides otherwise. The arbitrator’s award may be entered as a judgment in any court with jurisdiction. Nothing in these Terms requires you to pay fees that would make this Section unenforceable.

10.6 Class Action Waiver

YOU AND THE PRACTICE AGREE THAT EACH MAY BRING COVERED CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S INDIVIDUAL CLAIM, EXCEPT AS PROVIDED IN SECTION 10.7.

This Class Action Waiver is non-severable: if it is found unenforceable as to any Covered Claim, that claim will proceed in court rather than in class arbitration.

10.7 Many Similar Claims (Mass Arbitration)

If twenty-five (25) or more similar Covered Claims are submitted against the Practice by or with the help of the same or coordinated counsel, those claims will be administered under the AAA Mass Arbitration Supplementary Rules then in effect. To keep costs reasonable, the claims may be handled in sequential batches; this process will be managed by the AAA, including through a process arbitrator, and each batch will be assigned to an arbitrator within a reasonable time.

From the date a claim is submitted until it is resolved, all deadlines and limitations periods for that claim are paused (tolled), so no claimant loses rights by waiting for a later batch. If batching would cause unreasonable delay for any claimant, that claimant or the Practice may ask the AAA process arbitrator to adjust the schedule or release the claim from batching. The parties will cooperate in good faith with the AAA to make this process fair and efficient.

10.8 Jury Trial Waiver and 30-Day Opt-Out

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE PRACTICE EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY OF ANY COVERED CLAIM THAT, FOR ANY REASON, PROCEEDS IN COURT.

You may opt out of this Section 10 (other than the Jury Trial Waiver, which applies independently to the extent permitted by law) by sending written notice within thirty (30) days after you first accept these Terms. Your notice should state your name, mailing address, email address, and a clear statement that you wish to opt out, and should be sent to: Herself Health, Attn: Legal – Arbitration Opt-Out, 2004 Ford Pkwy, St Paul, MN 55116, or by email to hello@herself-health.com with the subject line “Arbitration Opt-Out.” Opting out will not affect any other provision or your use of the Site. If you opt out, Covered Claims will be resolved in the courts identified in Section 11.

10.9 Who Decides; Severability; Survival

The arbitrator has exclusive authority to resolve threshold questions about the interpretation, applicability, enforceability, and scope of this Section, including whether a dispute is a Covered Claim or an Excluded Claim — except that a court, not the arbitrator, will decide any dispute about the enforceability or scope of the Class Action Waiver in Section 10.6. Except as stated for the Class Action Waiver, if any part of this Section is unenforceable, it will be severed and the rest enforced. This Section survives termination of these Terms. Notices to the Practice under this Section go to: Herself Health, Attn: Legal, 2004 Ford Pkwy, St Paul, MN 55116.

11. Governing Law; Where Disputes Are Heard

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 10. For any Covered Claim that proceeds in court (for example, because you opted out of arbitration, because a claim is an Excluded Claim, or because the Class Action Waiver is applied in court), you consent to personal jurisdiction in Ramsey County, Minnesota, and agree that the exclusive venue will be the state and federal courts located in Ramsey County, Minnesota.

12. Changes to These Terms; How You Accept

We may update these Terms from time to time. Changes take effect when posted, and your continued use of the Site means you accept them — except that material changes to the Arbitration Agreement in Section 10 will not apply to a dispute the Practice already knew about before the change, and will require your renewed acceptance to bind you.

Where we present these Terms with an “I agree” checkbox or similar step at registration or enrollment, your affirmative acceptance creates a binding agreement, and we may keep a record of that acceptance.

Herself Health

2004 Ford Pkwy, St Paul, MN 55116 | (888) 290-1209 | Mon–Fri 8:00am – 5:00pm